Get in Touch
You can use this section of our helpdesk to request support from our team regarding any problems or questions you may have. To get started, simply select what your issue is about or select "General Enquiry" if none of the other options quite fit.
To get started, please select the type of problem or question you're having from the drop down options below:
OK let's get you some help
Complete the form below providing as much detail as possible about the problem or question you have. If you want to upload any pictures that might help, use the attachments function at the bottom of the form.
Sometimes things go wrong or they don't meet your expectations and that's ok. You can use the form below to let us know if you need to return a single item if it's faulty or all items if you changed your mind after purchase. Note that your telephone number is optional although it would be useful if we need to contact you.
Before we can accept a return of an item for replacement or refund, we need you to contact us using the form below so we can provide you with a returns reference and further advice. Please note that when returning items that are unwanted and are not faulty:
- The item must be in perfect condition and unused
- For sensors and outdoor sirens, you must not have paired the product with your central hub
- The item must not have been installed using either the supplied fixings or sticky pads
- You ordered the item less than 14 days ago
We reserve the right to refuse a refund of unwanted items if these conditions are not met.
In the case of faulty items, please continue to fill out the form giving us as much information as possible. If you are returning a faulty sensor or the siren, please make sure you have unpaired it before continuing. You can read how to remove sensors in our helpdesk article here.
Please use this form for anything that isn't covered by the other options.