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  1. Boundary
  2. Problem Solving

Help Topics

  • Presale FAQs
  • Getting Started
  • Problem Solving
  • Your Account & System
  • Smart Home Integration
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Getting Help

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Problem Solving

These articles will walk you through the process of troubleshooting the most common questions and problems we see day-to-day. You can still get in touch with us if you need but have a look here first as we may have already answered your question!

Central Hub

  • Hub regularly disconnects from the WiFi
  • I'm losing the WiFi connection to my hub at 3am each day
  • I'm getting a tamper warning on the hub, what does this mean?
  • The hub is being reported as offline, what does this mean?
  • What to do if your system/hub stalls
  • Restarting the Central Hub
See all 7 articles

Sensors

  • Sensor not pairing through the mobile app
  • What to do if you think your pet is triggering a motion sensor
  • Where to find a serial number
  • Sensor does not pair correctly
  • Permissions error when editing sensor
  • One of my sensors is tampered, how can I resolve this?
See all 10 articles

Outdoor Siren

  • I can't stop the outdoor siren from sounding
  • My Siren is showing as tampered, how do I fix this?
  • How to factory reset an outdoor siren

Central Hub Tests

  • Battery Test
  • Warning Device Test
  • ATS or Alarm Transmission Test
  • Soak Test
  • Tamper Test
  • Walk Test

© Boundary Technologies Ltd 2022. All Rights Reserved. Company number SC594509, registered in Scotland.

Boundary is a registered trademark of Boundary Technologies Ltd in Europe, registration number 018024756. The house device is a registered trademark of Boundary Technologies Ltd in the UK, registration number 3460640.

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