Boundary Support
Boundary Support
Got questions about your delivery or maybe you're looking to upgrade your subscription? Here you will find all you need to know about Boundary, deliveries, returns and much more.
Installation Services
Monitored Systems
- When will police monitoring be available?
- Your home is now monitored by Boundary!
- For monitored alarms, how often do you provide on-site maintenance?
- If I want to add professional monitoring with police response, who is responsible for this?
- What if I experience false alarms?
- How does Boundary professional monitoring with police response work?
About Boundary
- Manuals and Downloads
- The Boundary Quick Start Guide
- Resetting your password for the Boundary portal
- How do I contact Boundary?
- When did Boundary launch?
- Where is Boundary based?
Subscriptions
- Introduction to Subscriptions
- How do I change the payment card for my subscription?
- Need a copy of your payment invoice?
- How do I change my billing address for my subscription?
- How do I change my subscription plan?
- Is there a long term contract for my chosen subscription?
Billing & Delivery
- Do you have any offers or discounts at the moment?
- Paying the balance for your Boundary order
- Delivery of your alarm system
- How do I add additional items to my Kickstarter pledge or pre-order?
- Shipping and Delivery Information
- What is your returns and refund policy?
Alarm Plan Features
- Automated Keyholder Calling
- Which plan is best for me?
- What features are included in the Lite plan?
- What features are included in the Smart (legacy) plan?
- What features are included in the Smart plan?
- What features are included in the Pro plan?
Frequently Asked Questions
- When will professional installation be available?
- How does Boundary update my alarm system?
- How do I setup a temporary key holder contact?
- Is the Boundary alarm system suitable for commercial premises?
- Will the Boundary alarm be Apple Homekit compatible?
- Can I use Boundary Alarm to secure my garage or shed?
Competitive Analysis
Getting Help...
Search our site
Use the quick search bar at the top of every page in our helpdesk to instantly get answers to your questions.
Chat to us
During business hours our live chat service connects you directly to our support team. When they're not online, our friendly answer bot will take over!
Submit a Request
If your question is slightly more detailed you can submit a support request right from our site and our team will respond as quickly as possible.
