In certain circumstances (normally due to the size, shape, and layout of a home), it may be diagnosed that a Z-Wave range extender would help increase the stability and range of connectivity for your Boundary devices. If our Customer Experience team provides you with a range extender, please see the set-up instructions below.

Pair the range extender

1. Find a location where you can plug in the range extender at least 2 meters away from the hub (but don't plug it in yet)
2. Log in to the Boundary app
3. Select Settings > Sensors > Add new
4. Scan the QR code on the range extender (if this doesn't work, there may be a sticker inside the box the extender came in, try that instead)
5. Plug the range extender in and turn it on
6. Tap the button on the range extender and the light should flash quickly
7. Pairing should complete in around 60 seconds
8. Name the range extender > Assign to a room (if required) > Save

There will be a delay of up to 60 minutes for the range extender to become fully functional whilst it rebuilds the internal Z-Wave network. After this, the signal will be boosted throughout your home.

Further reading

• Range extender does not pair correctly
• Range extender FAQs