The following article has been written to give you an idea of what to expect during your installation appointment. Please take the time to read through this article and as always, if you have any questions or concerns, then do let us know.
Your engineer will on arrival introduce themselves to you and show you their Boundary ID card. This card will look like the example below:
This is just an example card but the engineer's ID card will show their name and actual photograph so you can be sure of their identity.
The engineer will then spend some time with you to walk around the property and understand where the various elements of the system will be installed. They will discuss with you the best placement for the hub, the sensors and the siren. They will also point out any potential problems with your chosen locations.
The engineers do carry spare parts with them so if they identify an area of your home that is at risk, they can fit an additional sensor for you. Note that this sensor cost will be charged to your account after the installation is complete.
Just as a reminder
- The hub will be located in a central location in your home near a wall socket. The engineer will not be able to install the hub if there is no plug socket available
- If you have an existing sensor in the best location for your chosen room then it will be removed and replaced with the Boundary sensor. As the Boundary sensors are quite compact, any marks or decoration behind your old sensor may be visible
- If you have an existing siren and this is accessible, then this will be removed and replaced with your Boundary siren if you have ordered one
- You will need to make sure you have your WiFi password to hand and that you have installed the Boundary app on your mobile phone and created your account!
During the Installation
Engineers will be installing the hub, sensors and siren using screws and not sticky pads. Be aware that this will involve drilling holes into walls and door frames!
The install will typically take 2-3 hours dependent on how many sensors you have ordered but you will need to remain available for the engineer for any questions they may have. Please ensure any pets are kept in a room as the engineer will be coming in and out of your home so we don't want any "great escapes" happening!
If you have ordered a Boundary siren then the engineer will fit this for you. Please note however that the engineer will only be able to install the siren up to a height of around 6m. This is the maximum height that can be safely reached without scaffolding.
Please read the following carefully!
The engineer has strict protocols they follow when working at height and this includes a safety harness, hard hat and securing the ladders to your home. This last point is important as the engineer will need to drill a small 12mm diameter hole in your exterior wall to secure the ladder. You can see this in place below:
This is a mandatory action!
If the engineer is unable to secure the ladder or permission not granted to fix the ladders securely, they will NOT be able to install your siren!
We have to ensure our engineer's health and safety is our first concern here so the fitting of the ladder securing straps is mandatory. Once the engineer has finished mounting the siren, they will use a small plug to cover the hole so it won't be easily visible.
Once the engineer has finished the installation, they will tidy up any mess and run you through some basic training on the app. This mainly covers how to arm/disarm the system and how to manage basic functions. The remaining features are all available to you after this point and the Boundary customer experience team will always be on hand to answer any questions.
Please note the engineer will not be able to dispose of the cardboard boxes used to ship your system, so just keep those to one side if you wish to keep hold of them.
Have Your Say
Once the installation is complete, we will send out a short survey so you can let us know how you felt the installation process was completed and to highlight any problems or concerns you may have. This feedback is passed back to the engineer to make sure we can continuously improve the service so please do take the time to get us your honest feedback!