This article will walk you through the process of troubleshooting potential pet sensitivity issues with a motion sensor. The motion sensors have the ability to disregard movement by most animals up to 35kg.

How to activate Pet Sensitivity Mode

1. Log in to the Boundary app
2. Select Settings > General > Edit
3. Ensure Enable Pet Sensitivity Mode is enabled/on
4. Select Save

Test to see if your pet is triggering a sensor

Identifying if your pet is triggering a motion sensor can be tricky because a motion sensor may be triggered while you are not at home. If you think your pet is triggering a motion sensor, please try the following tests:

1. Arm the alarm and then encourage your pet to walk in front of the same motion sensor to see if the alarm is triggered
2. Arm the alarm and then encourage your pet to walk in front of a different motion sensor to see if the alarm is triggered

Restart the sensor and hub

1. Remove the sensor from the bracket by inserting a flathead screwdriver into the slot at the bottom of the sensor and gently twisting the screwdriver
2. Remove the battery and leave for at least 5 minutes
3. Reinsert the battery and remount the sensor
4. Leave for at least 20 minutes
5. Tap the hub screen to wake the hub up
6. Enter your owner PIN code
7. Clear any messages
8. From the menu, tap Reset > Restart Hub
9. Please monitor activity for the sensor

If your issues persist, please contact support. For us to help best, please provide the first 5 digits of the DSK code on the bottom of the motion sensor, explain the issue & the steps you have already taken.