Customers with monitoring and Police response
You shouldn't get tamper warnings on your siren as it will have been installed by our team but if you do then you must not move the siren and instead should contact the support team for help.
If your siren is showing as tampered then this is normally an easy fix. It's caused because the tamper peg on the inside of the siren lid is not making a firm connection to the internal tamper switch on the siren. The images below show you the location of this tamper peg and switch.
Tamper peg inside siren lid:
Tamper switch inside siren:
The tamper switch is designed to immediately sound the siren if the lid is opened or the siren ripped from the wall so it's important that this is secure. There is a second tamper switch on the rear of the siren that will detect if it is removed from the wall rather than the lid being opened.
To resolve the tamper warning:
- Make sure the silver retaining screws are fixed correctly bringing the siren lid tight to the casing. Don't use a power screwdriver for tightening or loosening these screws!
- Check the siren is mounted correctly using the supplied fittings and is not warped by the screw fitting
- Make sure the fittings are screwed into the bricks rather than the mortar between bricks
- Make sure the mounting surface is level and free bumps or plaster decoration
This is a simple one to fix and can only be caused by a couple of reasons but if you are still having problems then do let us know.