The Boundary system has been designed to make sure you know exactly what's going on with your alarm system at any time. There are four main methods we use to send you notifications of events:

• Email to your registered address
• Text message to your mobile number
• Push notification through the mobile app
• Automated telephone call (key holder calling plans only)

You have full control over how these notifications are delivered through your Boundary customer portal. To make any changes, just login to your account at https://myaccount.boundary.co.uk and select My Preferences from the right side menu. You can then switch on or off (if available) each notification.

The notification types we send are broken down below, notifications are only sent to paid subscription plans.

Alarm Disarmed

• When: Sent when the alarm is set to disarmed
• How: Email/SMS/Push

Alarm Restored

• When: Sent after the alarm state is restored after an activation
• How: Email/SMS/Push

Alarm Triggered

• When: Sent when the alarm is triggered by unauthorised entry or tamper
• How: Email/SMS/Push - Phone if you have keyholder notification

Sensor Changed State

• When: Sent when a sensor goes offline or loses connectivity
• How: Email/SMS/Push

Geolocation

• When: Sent when the last user leaves the property and the alarm has not been sent
• How: Push

Low Sensor Battery

• When: Sent when a sensor detects the battery is running low and should be replaced
• How: Email/SMS/Push

Mains Power Failure

• When: Sent when the central hub loses mains power and falls back to the battery backup
• How: Email/SMS/Push

Cellular Connected

• When: Sent when the hub detects a loss of WiFi connection and falls back to cellular (if fitted)
• How: Email/SMS/Push

Hub Status

• When: Any other critical events that require your attention registered by the hub
• How: Email/SMS/Push