Plan Limited Feature
The ability to manage keyholders is a feature limited to our Plus and Complete plan subscribers
Keyholders are users who will be notified in the event of an alarm being triggered. They are notified in two different ways dependent on which plan you are on:
- Plus Plan - Keyholders are notified by text message and also an automated phone call to the mobile number set in the keyholders section
- Complete Plan - For our monitored customers, our Alarm Receiving Centre operators (ARC) will use this information to alert keyholders in the event of an alarm activation
In both cases, it is important for keyholders to live within 20 minutes travelling time of the property. For monitored customers, this is actually a Police requirement. They must have access to the property and also the ability to disarm the alarm so they will need to be set up as a user within the mobile app.
Adding a Keyholder
To add a new keyholder to the system, first make sure they have a user account and then:
- Login to the Boundary app on your phone
- Tap Settings > Key Holders > Add New Keyholder
- Tap the circle next to the name of the user you wish to add as a keyholder
- The user is then added to the keyholders list
Editing a Keyholder
To make changes to the existing keyholders:
- Login to the Boundary app on your phone
- Tap Settings > Keyholders
- Tap the Edit link at the top right of your screen
- Keyholders are contacted in the order they appear on this screen. To change the sort order, tap and hold the user and drag their name to the new position
- Tap Done again at the top right to save your changes
Removing a Keyholder
User is not deleted!
Removing the keyholder will not delete the user account on the system, it will merely remove their account from the list of keyholders and they will still have access to the alarm.
To remove a keyholder from the list:
- Login to the Boundary app on your phone
- Tap Settings > Keyholders
- Tap the Edit link at the top right of your screen
- Swipe Left over the users name to reveal the red delete icon
- Confirm the deletion by clicking Yes or Cancel to stop the removal
- Tap Done again at the top right to save your changes