Managing Keyholders

Keyholders are users who will be notified in the event of an alarm being triggered. They are notified in two different ways dependent on which plan you are on:

• Smart Plan - Keyholders are notified by text message and also an automated phone call to the mobile number set in the keyholders section
• Pro Plan - For our monitored customers, our Alarm Receiving Centre operators (ARC) will use this information to alert keyholders in the event of an alarm activation

In both cases, it is important for keyholders to live within 20 minutes travelling time of the property. For monitored customers, this is actually a Police requirement. They must have access to the property and also the ability to disarm the alarm so they will need to be set up as a user within the mobile app.

Adding a Keyholder

To add a new keyholder to the system, first make sure they have a user account and then: 

1. Login to the Boundary app on your phone
2. Tap Settings > Keyholders > Add New Keyholder
3. Tap the circle next to the name of the user you wish to add as a keyholder
4. Tap Add Keyholder
5. The user is then added to the keyholders list

Editing a Keyholder

To make changes to the existing keyholders:

1. Login to the Boundary app on your phone
2. Tap Settings > Keyholders
3. Tap the Edit link at the top right of your screen
4. Keyholders are contacted in the order they appear on this screen. To change the sort order, tap and hold the user and drag their name to the new position
5. Tap Done again at the top right to save your changes

Removing a Keyholder

To remove a keyholder from the list:

1. Login to the Boundary app on your phone
2. Tap Settings > Keyholders
3. Tap the Edit link at the top right of your screen
4. Tap the red minus icon or Swipe Left over the users name to reveal the red delete icon
5. Confirm the deletion by clicking Yes or Cancel to stop the removal
6. Tap Done again at the top right to save your changes