Naturally, we want you to be delighted with any purchase you make from Boundary but we do understand sometimes people change their minds or things can go wrong. This is where we want to help and make sure problems are dealt with quickly and to your satisfaction.
For all refund and return requests, you will need to contact our support team in the first instance who will advise you on the best course of action.
If you change your mind after purchase, you can return your alarm system within 30 days for a full refund. Note that it will need to be in an unused condition so this will not apply to systems that have been installed by either our team or yourself.
Faults and Returns
All parts of the Boundary system are covered by a standard twelve-month warranty. For customers who are subscribed to our Smart Plus and Pro plans, this is extended to three years. This warranty will cover your system for failures and loss of functionality where part of the system becomes faulty. The warranty will not cover:
- Accidental damage
- Damage caused by the incorrect installation of the equipment
- Water ingress unless it is shown that this a failure of the hardware itself
- Incorrect use of any part of the system
If part of your system is faulty then the first stage is to contact the support team for advice. They'll be able to work with you on the problem to fully understand the issue and if it can be immediately resolved. If it's agreed that the item is faulty they will issue a returns reference and ask you to return the item to us.
Dependent on the fault and the value of the item, it will either be replaced or repaired by us. Please note though that this is at our discretion although we will always endeavour to provide a solution that is to your satisfaction where possible.