How do pre-orders actually work?

Up until we officially launch you will be able to place a pre-order through our site for your alarm system. This allows you to secure your order and be the first in the queue for when we do start shipping out systems.

We don't ask you for full payment, you will just need to pay a 5% deposit on your total order. We will then be contacting everyone who has placed a pre-order before we launch to arrange to pay the balance. You will be able to either pay the balance in a single payment or split the cost over three months, the choice is yours!

Once we have received your balance payment we will be able to ship out your system.

What if I change my mind?

If you decide you don't want to wait for the system to launch then we will refund your deposit to the same card you used to place your order. Naturally, we would rather work with you to understand why you are changing your mind so you will need to contact our support team in the first instance.

How will the professional installation work?

If you have placed a pre-order that includes professional installation of your system then we will be contacting you separately to arrange a convenient date and time to install your system.

If you do have any other questions about your pre-order then please don't hesitate to get in touch!

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