Help & Support
Boundary Helpdesk
Welcome to the Boundary helpdesk. Here you will find a wide range of articles and guides written to help you get the most out your alarm system. We're constantly adding to the helpdesk so do make this your "goto" page for help & support!
If you do spot anything missing or you're unsure, then please let our team know and we'll be happy to help but in the meantime, use the search bar above or the sections below to get started.Categories
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Product Support
Everything you ever wanted to know about the Boundary Alarm product range. If you're looking for information on how to install the External Siren or you just need to swap out the batteries in one of your sensors then this is where you will find out how to do it. -
Mobile App Support
Your Boundary Alarm system in your hand. The mobile app is the heart of the system and controls pretty much every part of your Alarm. Find out more about these features and how to get the most out of them. -
Account Support
Got questions about your delivery or maybe you're looking to upgrade your subscription? Here you will find all you need to know about Boundary, deliveries, returns and much more. -
Help & Advice
HELP! Don't worry, we've got you covered. Our support team are fanatical about providing the very best support, advice and guidance when using your Boundary Alarm so in here you will find more details about our support service, how to get in touch and a handy collection of downloads to keep.
We're on your side...
Here at Boundary the team are fanatical about providing an exceptional of support, not just before you make your purchase but also every step of the way after your alarm system is up and running. One of the ways we do this is continually reviewing our service quality and asking you to tell us when things are great as well as needing improvement!
Shown below is our live customer satisfaction score with the percentage of customers who rated our service as good or better in the last 90 days.
Getting Help...
Search our site
Use the quick search bar at the top of every page in our helpdesk to instantly get answers to your questions.
Chat to us
During business hours our live chat service connects you directly to our support team. When they're not online, our friendly answer bot will take over!
Submit a Request
If your question is slightly more detailed you can submit a support request right from our site and our team will respond as quickly as possible.