Help & Support
Boundary Helpdesk
Welcome to the Boundary helpdesk. Here you will find a wide range of articles and guides written to help you get the most out your alarm system. We're constantly adding to the helpdesk so do make this your "goto" page for help & support!
If you do spot anything missing or you're unsure, then please let our team know and we'll be happy to help but in the meantime, use the search bar above or the sections below to get started.
Categories
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Manuals and Downloads
In this section you will handy links to download our instruction manual and other documents tp help you get the most out your Boundary alarm system. -
Problem Solving
These articles will walk you through the process of troubleshooting the most common questions and problems we see day-to-day. You can still get in touch with us if you need but have a look here first as we may have already answered your question! -
Hardware Support
Everything you ever wanted to know about the Boundary Alarm product range. If you're looking for information on how to install the External Siren or you just need to swap out the batteries in one of your sensors then this is where you will find out how to do it. -
Mobile App Support
Your Boundary Alarm system in your hand. The mobile app is the heart of the system and controls pretty much every part of your Alarm. Find out more about these features and how to get the most out of them. -
Smart Home Guides
SmartThings, IFTTT, Google Home, are all smart home applications we are building new and interactive integrations for so this section will take you through the process of making your Boundary alarm super smart! -
Boundary Support
Got questions about your delivery or maybe you're looking to upgrade your subscription? Here you will find all you need to know about Boundary, deliveries, returns and much more.
Promoted articles
We're on your side...
Hi there, my name is Phil and I head up the support team here at Boundary. Our mission is very simple, ensure we are fanatical about providing an exceptional level of support, not just before you make your purchase but also every step of the way after your alarm system is up and running. One of the ways we do this is continually reviewing our service quality and asking you to tell us when things are great as well as needing improvement!
Our aim is to make sure that whenever you need our support, we'll be here and always provide a honest, transparent and super friendly service!
Getting Help...
Search our site
Use the quick search bar at the top of every page in our helpdesk to instantly get answers to your questions.
Chat to us
During business hours our live chat service connects you directly to our support team. When they're not online, our friendly answer bot will take over!
Submit a Request
If your question is slightly more detailed you can submit a support request right from our site and our team will respond as quickly as possible.
