Help & Support


Boundary Helpdesk

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Welcome to the Boundary helpdesk. Here you will find a wide range of articles and guides written to help you get the most out your alarm system. We're constantly adding to the helpdesk so do make this your "goto" page for help & support!

If you do spot anything missing or you're unsure, then please let our team know and we'll be happy to help but in the meantime, use the search bar above or the sections below to get started.


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We're on your side...

Phil Williams - Boundary Support Manager

Hi there, my name is Phil and I head up the support team here at Boundary. Our mission is very simple, ensure we are fanatical about providing an exceptional level of support, not just before you make your purchase but also every step of the way after your alarm system is up and running. One of the ways we do this is continually reviewing our service quality and asking you to tell us when things are great as well as needing improvement!

Our aim is to make sure that whenever you need our support, we'll be here and always provide a honest, transparent and super friendly service!

Getting Help...

Search our site

Use the quick search bar at the top of every page in our helpdesk to instantly get answers to your questions.

Chat to us

During business hours our live chat service connects you directly to our support team. When they're not online, our friendly answer bot will take over!

Submit a Request

If your question is slightly more detailed you can submit a support request right from our site and our team will respond as quickly as possible.